STORE INFO & POLICY
Temet Nosce Jewels - Your home for all things unique and authentic.
925 Sterling Silver
Hand finished
Ethically source Raw Gemstones
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Temet Nosce Jewels is a British jewellery brand specialising in hand-finished sterling silver and raw gemstones that bring meaning to YOU! We love to spoil our customers with a wide range of ethically sourced gemstones and metals.
We take pride in our hand finished and professionally sourced pieces. We promise to bring only the best quality to all our customers.
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Temet Nosce Jewels is your home for all things unique and authentic. Discover our gemstones stories whilst you continue to build yours.
RETURNS
Due to the nature of the products we are unable to offer returns. All sales are final, at this moment in time due to sanitary nature of our product we want to protect our customers and also abide by Covid 19 guideline. Please see our Returns and Shipping page for more information.
DAMAGE/ DEFECTIVE
All items are final . If you received a damage good you have 3 days from the delivery date to emails us your order number and a photo of the defective or incorrect piece to info@temetnoscejewels.com. Our Team will be happy to help resolve it!. Please do not hesitate to contact us at info@temetnoscejewels.com.
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Once your package has been dispatched you will be sent a tracking information via email on the day your orders are shipped out. Temet Nosce Jewels is not responsible for any packages that are delayed in transit due delivery carriers faults. We will try our best to track your page on your behalf and if your item is lost we will place an investigation.
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CANCELLATIONS
If you should wish to cancel an order, you must do so via e-mail the same day to avoid charges. All cancellations after the day of purchase may be subject to a credit card processing fee.
Cancellations received after we have sent out the order will be subject to a credit card processing fee and the cost of the return postage.
LATE/LOST DELIVERIES
We send all deliveries via sign for to product the jewellery. In the unlikely event that your delivery is late or not delivered, please contact us for your delivery number so you can trace it with your local Post Office (due to postal regulations we regret that we are not allowed to do this for you). If the delivery is lost we can only replace or refund the order after 20 working days, after which the Post Office classify the delivery as lost.
Temet Nosce Jewels ltd cannot be held responsible for the late arrival or loss of delivery.
MISSING PARCELS
From time to time, and through no fault of our own, sometimes things just go missing but don't panic we're here to help and sort out any delivery issues you may experience. Give us a call and we'll try and track down your missing parcel and if we can't, we can either give you a full refund or replace your item. We never want you to get frustrated or unhappy so call us as soon as you think your parcel has gone missing and we'll do our best to assist you.
Please note that parcels need to be missing for at least 2 WEEKS before we can either refund or exchange items. This is to ensure that items are definitely missing and not just delayed in the postal system. This is also due to Royal Mail's terms and conditions.
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PROMO CODES/DISCOUNT VOUCHERS
Discount codes are issued subject to availability and can be withdrawn without notice at any time. Temet Nosce Jewels reserves the right to stop discount codes being used against specific products. Only one discount may be used per order and these cannot be used for exchanges, extensions, money on account, delivery, gift packs or any other facility provided by Temet Nosce Jewels. Discounts can only be applied to internet orders.
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ERRRORS
Website errors - we reserve the right to cancel or change any order due to technical errors.